Write to us
Questions, refunds, or anything about a reading — one address reaches us, and we answer within seven days: hello@astraletter.com
Company details
- Company
- Appinara s.r.o.
- Registered seat
- Juskova Voľa 66, 094 12 Juskova Voľa, Slovakia
- Commercial register
- Commercial Register of the District Court Prešov, section: Sro, insert no. 52598/P
- Company ID (IČO)
- 57 623 252
- Tax ID (DIČ)
- 2122857803
Supervisory authority
Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate for the Prešov Region.
Right of withdrawal
A reading is digital content delivered immediately. By completing a purchase you expressly request immediate delivery and acknowledge that, under Article 16(m) of the EU Consumer Rights Directive, you lose the 14-day right of withdrawal once the reading has been generated. We still honour any reasonable refund request within 7 days.
Complaints
If a reading did not arrive, arrived incomplete, or is not what you paid for, write to hello@astraletter.com with your order email. We confirm receipt and resolve or answer within 30 days.
Out-of-court dispute resolution
If we cannot resolve a complaint together, you can find information about consumer dispute resolution bodies in the European Commission directory: Out-of-court dispute resolution
Cookies
We use necessary cookies and, with consent, analytics cookies. We do not use ad personalisation. Details in our Privacy